Welcome to Antara Medical Center Aruba

Welcome

At Antara Medical Center, we strive to provide holistic, patient-centered medical care, with close attention to the needs of our patients.

Shared decision making is an essential part of our care: we support patients so that—together with their family doctor—they can make well-informed decisions about their physical and mental health. The autonomy of our patients is always our highest priority.

OUR TEAM

Dr. Mikeeo Martis

Family Medicine Physician

Jessica Molina

Receptionist

Diane Rivers

Triage Nurse and Doctor’s Assistant

Crystal Brown

Doctor’s Assistant with a focus on Mental Health Care (POH-GGZ) of Wit-Gele Kruis

POH-Somatiek

Doctor’s Assistant with a focus on the care of chronic conditions—diabetes, hypertension, cardiovascular risk management, asthma/COPD, and obesity (POH-Somatiek) at Wit-Gele Kruis

Reineline Maduro

Office Manager and Quality Officer

📅 Making an Appointment

We usually schedule appointments on the same day. Some types of planned care (like routine check-ups or small procedures) may be booked in advance. In certain cases, the doctor can make an exception.

Triage – Why We Ask Questions

Our medical assistant will ask why you need an appointment. This helps us plan enough time for your visit and decide if it’s urgent.
You don’t have to answer, but without this information we may not be able to see if it’s an emergency.

📞 By Phone – 2806146

Call between 08:00 and 09:00 to request a same-day appointment (if spots are still available).

📞Phone hours:

Monday, Tuesday, Thursday, Friday: 08:00–12:00 & 13:00–14:00
Wednesday: 08:00–13:00

📍 At the Front Desk
You can also come to the front desk between 08:00 and 09:00 to book an appointment.

📲 Aruba Health App

Book appointments online or request repeat prescriptions for chronic medications.

Appointments via the app last 15 minutes and are meant for one complaint only.
Not for emergencies. For urgent issues, please call us directly.
Available in the App Store (Apple) and Google Play (Android)

🏠 Home Visits

Please request a home visit before 09:00. The doctor will decide if it’s medically necessary.
Urgent home visits during office hours are possible—please call us to arrange.

❌ Cancelling an Appointment
If you can’t come, please call us as early as possible so we can give your spot to another patient.

🧪 Test Results (Lab & X-ray)
The doctor will call you personally once your results are ready.

🚨 Emergencies – What to Do

📞 Weekdays (Monday to Friday) 07:00–18:00
Call our emergency line: 566 6326

⚠️ Please use this number only for medical emergencies.
Do not call it for repeat prescriptions, regular appointments, or when the normal phone line is busy.

🚑 Life-threatening situation? Call 911 immediately.

Not sure if it’s urgent? Call us anyway. Our medical assistant will ask you some quick questions (triage) to decide if you need to be seen right away or if 911 is needed.

After Hours Care

When our office is closed, please contact the out-of-hours GP clinic (Huisartsenpost):

🏥 Horacio Oduber Hospital GP Clinic
📍 Dr. Horacio E. Oduber Boulevard 1, Oranjestad
📞 +297 527 4000

🏥 IMSAN GP Clinic
📍 Pastoor Hendrikstraat 10, San Nicolas
📞 +297 524 8833

🕒 Opening Hours

Monday–Friday: 18:00–22:00
Saturday & Sunday: 09:00–13:00 and 18:00–22:00

Examples of Emergencies – Call Right Away

Heart: Chest pain or pressure with pain spreading to the arm, jaw, or back; shortness of breath; nausea; dizziness.
Lungs: Worsening shortness of breath or severe difficulty breathing.
Brain (Stroke/Seizure): Drooping face, slurred speech, weakness in arm/leg, seizure.
Injury/Trauma: Serious injury, possible broken bone, head injury with confusion, heavy bleeding, or deep cuts.
Abdomen/Pregnancy: Severe or worsening abdominal pain; bleeding or fluid loss before 37 weeks of pregnancy.
Severe Allergy (Anaphylaxis): Swelling of tongue/throat, trouble breathing after allergen contact.
Sick Infant/Child: High fever with confusion, signs of dehydration, grey/blue skin color.
Mental Health: Suicidal thoughts, sudden severe confusion, or aggression.
Poisoning/Medication: Suspected overdose or serious reaction to medication or drugs.

WhatsApp Use – Please Read Carefully

❌ What NOT to use WhatsApp for

🚫 Calls: Phone calls to our WhatsApp number will not be answered
🔇 Voice messages: Voice notes will not be listened to or replied to
📅 Appointments: You cannot make appointments via WhatsApp.
⚠️ Emergencies: WhatsApp is not for urgent situations.

✅ What you CAN use WhatsApp for

💊 Repeat prescriptions (chronic medication): Send your full name, date of birth, and the name (or a clear photo) of the medication.
📄 Extension of a referral letter: Send your full name, date of birth, the name of the specialist, and the reason for extension.

⏱ Response Time

📆 Messages are only read during office hours.
👩‍⚕️ Our medical assistant will reply within 24 hours.

📲 WhatsApp number: 699 4898

Our Services

At Antara Medical Center Aruba, we provide a wide range of primary care. From consultations and check-ups to diagnostics, small procedures, injections, and travel medicine, we are here to support your health needs.

Below is an overview of our services:

🩺 Consultations & Check-ups

Medical consultation — In the clinic, by phone, or at home (when medically needed).
Driver’s license medical exam — Required health check for a driver’s license.
Travel medicine — Personal advice and vaccinations (if needed) before travel.
Contraception (IUD & Implanon) — Insertion or removal of IUDs or contraceptive implants (±30 minutes per procedure).
Vasectomy — Outpatient procedure for permanent male contraception.

🔎 Diagnostics

Physical exam — Blood pressure, heart and lung exam, and more.
Vision testing — Eye chart, slit lamp exam, and fundus exam.
Hearing test — Audiometry or tuning fork tests.
Lung function test — Spirometry and peak flow.
ECG (heart test) — For rhythm or chest pain complaints, or screening.
24-hour blood pressure monitoring (ABPM) — For accurate readings in daily life.
Ankle-brachial index (ABI) — Checks for circulation problems in the legs.
Urine tests — Dipstick, sediment, or culture if needed.
Point-of-care testing (POCT) — Quick tests such as CRP, glucose, and hemoglobin.
Extended eye exam — Slit lamp, eye pressure, retina exam, and vision check.

📸 Imaging

Point-of-care ultrasound (POCUS) — Quick targeted ultrasound, e.g. abdomen, to support diagnosis.

💉 Injections & Treatments

Vaccinations — Flu, tetanus, COVID-19, and more (as indicated).
Corticosteroid injections — For joint, tendon, or bursa problems.
Vitamin B12 injections — For proven deficiency.
Contraceptive injection (Depo-Provera) — Long-acting contraception.
Local anesthesia — For small procedures.

🔪 Minor Surgery

Stitches for wounds and wound care.
Suture removal with follow-up.
Abscess treatment (incision & drainage).
Small excisions — Removal of cysts, lipomas, or sebaceous glands.
Wart treatment — Freezing, cauterization, or topical treatment.
Skin biopsies/excisions — Removal/testing of suspicious lesions.
Nail surgery — Partial or full removal for ingrown toenails.

👂 Ear, Nose & Throat (ENT)

Ear cleaning/irrigation — Removal of earwax.
Nose packing — For nosebleeds when needed.
Foreign body removal — From ear, nose, or throat.

👁 Eye Care

Foreign body removal — From the eye under magnification.
Fluorescein test — To check for corneal damage.
Eye pressure measurement — For screening and follow-up.

🧷 Gynecology & Urology

Pap smear (cervical screening) — According to guidelines.
IUD/Implanon — Insertion or removal (see above).
Pregnancy testing & early support — When indicated.
Catheterization (male/female) — Placement or replacement when needed.
STD testing — Swabs, urine, and/or blood tests.

🦶 Musculoskeletal

Taping & bandaging — For sprains and sports injuries.
Joint injections/aspirations — e.g. knee, shoulder (if indicated).
Reduction of simple dislocations — e.g. finger, sometimes shoulder.

⚡ Other Services

Wound care & dressing changes.
Cryotherapy — For warts or precancerous skin spots.
Cauterization/diathermy — For small blood vessels or lesions.
Ring removal — In case of swelling or trapped rings.
Travel vaccinations & advice — See also Travel Medicine above.
Palliative Care

🏥 Practice Rules – Creating a Calm and Respectful Environment

Emergencies come first. In urgent situations, every minute counts. Some health problems are time-critical; quick action can prevent serious harm or even save a life. That’s why patients with urgent or severe symptoms will always be seen before non-urgent cases.
Respect and kindness. We treat you with friendliness and respect, and we expect the same in return.
Zero tolerance policy. We do not tolerate discrimination, aggression, shouting, disrespect, violence, or (sexual) harassment.
Inappropriate behavior will be reported to the doctor and may result in temporary denial of access or removal from our practice.
Respect privacy. Do not take photos or videos without permission.
Waiting room & phone use. Please help us keep the waiting area calm. Avoid loud noises, music, or phone calls. Keep conversations short and quiet, or take your call outside. Do not use your phone while speaking with the assistant or doctor, and always keep it on silent.
Animals. Service dogs are welcome; other animals are not allowed.
Prohibited in the practice: weapons, alcohol, drugs, cigarettes, and vapes (use or possession).
Personal belongings. The practice is not responsible for loss, theft, or damage to your personal items or car.
Serious violations. Major offenses may lead to removal from the practice and, if necessary, will be reported to the police.

🗣️ Complaints or Feedback?

We do our very best to provide you with the best possible care. Still, it may happen that you are not satisfied with some part of our care or service. Please let us know — once we are aware, we can look for a solution together.

How to Report

📧 By email: contact@antaramedicalcenter.com
📄 Online form: fill in the form on this page
✍️ In writing: complete a complaint form and place it in the mailbox at the entrance of our building

How We Handle Complaints

All complaints and feedback are taken seriously. We discuss them within our team with the goal of continuously improving our care.

Independent Complaints Committee (HAVA)

If we cannot resolve the issue together, or if you are not satisfied with our handling of your complaint, you may submit it to the Complaints Committee of the Aruba General Practitioners’ Association (HAVA). This committee reviews complaints independently and carefully, in line with legal requirements.

More information: www.iva.aw/klachtenregeling